1. Introduction

Dixeloid Solutions ("Dixeloid Solutions," "we," "us," or "our") is an IT services company based in India, providing website development, e-commerce development, mobile app development, custom software development, SEO services, UI/UX design, API integration, maintenance and support, and graphic design services to individuals, startups, small and medium enterprises, and larger businesses across India and internationally.

We respect the privacy of everyone who visits our website, contacts us, or engages our services, and we are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights available to you.

This Policy is designed with reference to India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), and, where reasonably applicable to our international clients, the principles of the General Data Protection Regulation ("GDPR") and other widely recognized data protection standards. We do not claim any specific compliance certification unless it has been independently verified and formally awarded to us.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with any part of this Policy, we encourage you to contact us before sharing your personal information, or to refrain from using our website and services.

2. Scope of This Policy

• Visitors to https://dixeloid.com and any related subdomains or landing pages
• Prospective clients who submit enquiries, quote requests, or project briefs
• Existing clients engaged with us for website, application, or software development projects
• Job applicants, vendors, and partners who correspond with us through our website or official channels

3. Information We Collect

We collect information in three broad categories, described below. We only collect information that is reasonably necessary for the purposes described in this Policy.

3.1 Personal Information

When you interact with us directly — for example, by submitting a form, sending an email, or engaging us for a project — we may collect:

• Full name
• Email address
• Phone number
• Company or organization name
• Job title or designation
• Billing and invoicing details, where a paid engagement is involved

3.2 Technical Information

When you browse our website, certain technical information is collected automatically, including:

• IP address
• Browser type and version
• Device information (device type, operating system, screen resolution)
• Referral URLs (the page or website that directed you to us)
• Session information, such as pages visited and time spent on our website
• Cookies and similar tracking technologies
• Analytics information generated through tools such as Google Analytics

3.3 Business Information

Where you engage us for a project or request a quotation, we may also collect:

• Project requirements, briefs, and specifications
• Documents, files, designs, or credentials you upload or share with us
• Messages and communications submitted through our contact or quote request forms
• Feedback, reviews, and testimonials you choose to share

4. How We Collect Information

We collect information through the following channels:

• Contact forms submitted on our website
• Quote request forms used to scope potential projects
• Email communication exchanged with our team
• Phone communication, including calls and messaging applications used for client coordination
• Cookies placed on your browser when you visit our website
• Google Analytics and similar analytics tools that track website usage patterns
• Server logs, which automatically record technical details of each visit to our website

5. Why We Collect and Use Information

We use the information we collect for the following purposes:

• Responding to enquiries and answering questions about our services
• Preparing project quotations, proposals, and estimates
• Delivering website, application, and software development services as agreed with clients
• Providing ongoing customer support and maintenance
• Improving the functionality, usability, and content of our website
• Conducting analytics to understand how visitors use our website and services
• Monitoring our website and systems for security purposes
• Detecting, investigating, and preventing fraud, abuse, or unauthorized access
• Complying with applicable legal, regulatory, and contractual obligations
• Maintaining business records for accounting, invoicing, and taxation purposes

6. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how our website is used.

6.1 Essential Cookies

These cookies are necessary for our website to function correctly. They enable core features such as page navigation and secure form submission. Without these cookies, parts of our website may not work as intended.

6.2 Analytics Cookies

These cookies, including those set by Google Analytics, help us understand how visitors interact with our website — for example, which pages are most visited, how long visitors stay, and where they come from. This information is used in aggregate form to improve our website and services.

6.3 Functional Cookies

These cookies remember your preferences and choices (such as language or region settings) to provide a more personalized browsing experience on future visits.

6.4 Managing Cookies

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies, particularly essential cookies, may affect the functionality of our website. Most browsers allow you to view, delete, and block cookies through their privacy or settings menu.

7. Third-Party Services

We work with trusted third-party service providers to operate our website and deliver our services effectively. These may include:

• Google Analytics, for website traffic and usage analysis
• Google Maps, for displaying location-related information where applicable
• Email service providers, for business communication and correspondence
• Payment gateways, for processing client payments where applicable
• Cloud hosting providers, for securely hosting our website, applications, and client project data

Each of these third-party providers operates under its own privacy policy, and we encourage you to review the relevant provider's policy to understand how they handle your information. We select service providers that maintain reasonable data protection standards, but we are not responsible for the independent practices of these third parties.

8. Data Security

We take reasonable and appropriate measures to protect the personal and business information we collect, including:

• SSL encryption for data transmitted through our website
• Use of secure servers and hosting infrastructure
• Access controls restricting who within our organization can view sensitive information
• Regular monitoring of our systems for vulnerabilities and unauthorized access

9. Data Retention

We retain personal and business information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including:

• Delivering the services you have engaged us for
• Meeting legal, tax, accounting, or regulatory obligations
• Resolving disputes and enforcing our agreements
• Legitimate business record-keeping purposes

Once information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable law.

10. Your Rights

Depending on your location and applicable law (including the DPDP Act and, where relevant, GDPR principles), you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correction of inaccurate or incomplete information
• Right to update your information where circumstances change
• Right to request deletion of your personal information, subject to legal or contractual limitations
• Right to withdraw consent at any time, where our processing is based on your consent
• Right to grievance redressal, allowing you to raise concerns about how your information is handled

To exercise any of these rights, please contact us using the details provided in Section 15 below. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

11. Children's Privacy

Our website and services are not intended for, or directed at, individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a person under the age of 18, we will take reasonable steps to delete such information promptly.

12. International Data Transfers

As a business serving clients across India and internationally, information you provide to us may be stored, processed, or transferred to secure servers located in jurisdictions outside your home country, where necessary for the delivery of our services (for example, through our cloud hosting or email service providers). Where such transfers occur, we take reasonable steps to ensure that your information continues to be protected in a manner consistent with this Policy.

13. Links to Third-Party Websites

Our website may contain links to third-party websites, tools, or resources that are not owned or controlled by Dixeloid Solutions. This Policy does not extend to any such external websites. We encourage you to review the privacy policies of any third-party website you visit, as we are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any revisions will be published on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your information. Continued use of our website or services after such updates constitutes your acknowledgment of the revised Policy.

15. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:

• Company: Dixeloid Solutions
• Website: https://dixeloid.com
• Email: [contact@dixeloid.com]
• Phone: [Your Phone]
• Address: [Serving clients across India & internationally]

We are committed to addressing your privacy-related queries promptly and transparently.